Zinvee CRM
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Zinvee InboxEvery chat in one inbox, answered on time.
WhatsApp, Instagram and your website chat land in one shared inbox. Flows and an AI agent handle the routine questions; your team takes over when it matters.
Comments become conversations.
Someone comments a keyword on your post, or on an ad made from it. They get a DM with your link, and the DM lands in your inbox.
- Any keyword, or any comment. Choose the post and the words. A public reply under the comment is optional.
- Once a day per person. Nobody gets the same DM twice in a day, and every comment is logged.
- Then a flow takes over. Buttons, lists, questions and delays, built by dragging steps onto a canvas, with no code.
Reach everyone who asked, at your pace.
Send an approved WhatsApp template to a list, a spreadsheet or a segment of your contacts, and see who received and read it.
- Broadcasts with a report. Set the pace or schedule it, map the variables, pause any time. Numbers that opted out are skipped.
- Templates checked as you type. Write a template, see it as the customer will, check it against Meta’s rules and submit it from the dashboard.
- A pipeline for every lead. Move contacts along your stages by dragging, with deal values and the history of every move.
Everything else your team gets.
One shared inbox
WhatsApp, Instagram and website chats in one list, with assignment, open and closed status, tags, internal notes and saved replies.
An AI agent that hands over
It answers when no flow did, from your business details and FAQs, in the customer’s own language: Malayalam, Manglish or English. It hands over to a person, and every message it sends is marked “AI agent”.
Flows on every channel
Start a flow from a keyword, a new contact, a tag or a stage change. Steps include buttons, questions that save the answer, conditions, tags, assignment and webhooks.
Chat on your website
Add one line of code. Choose the colours, office hours, away message and the details to ask for. Visitors land in the inbox with the page they were on.
Leads from anywhere
An embeddable form, a webhook for Google Sheets, Zapier or Make, and a WhatsApp link with its QR code.
Contacts, merged
Tags, custom fields, notes and CSV import, and one person kept as one contact across channels.
Know how you are doing
Message volume, delivered and read, first-reply times, each agent’s load, and how each campaign and flow did, over 7 to 90 days.
Roles for the team
Owner, admin, agent and viewer, and every message shows who sent it.
A person in the thread wins
When a teammate replies, automations go quiet in that chat for a day, so customers never talk over a bot.
Good to know
- WhatsApp needs a number on the WhatsApp Business Platform (Cloud API). We help you connect it.
- WhatsApp templates are approved by Meta before they can be sent, and WhatsApp’s 24-hour reply window applies.
- Instagram needs a professional (business or creator) account.
- Facebook Messenger is on the way: it opens to customers once Meta’s review is complete.
