Terms of service

These terms are between the business that signs up (“you”) and Netchip Services Private Limited, Thevara, Kochi, Kerala, India (“Zinvee”, “we”). By creating an account or using an app, you agree to them on behalf of your business.

Your account

• Give accurate details, and keep them up to date.
• You are responsible for the people you invite and what they do in your account.
• Keep sign-in codes and devices secure, and tell us at once if you think someone else got in.

Free trials

An app you start from your Zinvee account begins with a 14-day free trial, with no card needed. When a trial ends without a plan, the app pauses. Your data stays, and you can choose a plan to carry on or ask us for an export.

Plans and payment

• Prices are in rupees, and GST is shown before you pay. Every payment gets a GST tax invoice.
• Plans are paid in advance, monthly or yearly, or by automatic payment where you set one up.
• If a payment is late, the app keeps working for 7 days, then pauses until it is paid.
• We will tell you at least 30 days before a price change applies to you.

Cancelling

You can cancel any time. Your plan runs to the end of the period you paid for, and nothing more is charged. Refunds are covered in Cancellations and refunds.

Your data

What you put in the apps stays yours. We use it only to provide Zinvee to you, as our privacy policy describes. You can export it, and when you close an app or your account we delete it, except what the law requires us to keep.

Using Zinvee fairly

• Use the apps lawfully. Message and call only people who agreed to hear from you, and follow WhatsApp’s and Meta’s policies and India’s telemarketing rules.
• Don’t send spam, store unlawful content, or use Zinvee to harm others.
• Don’t try to break, overload or get around the security of the service, or resell it without our written agreement.

Other services

Some features run on services we don’t control, such as WhatsApp, Instagram, Facebook and Razorpay. Their own terms apply, and we are not responsible for their decisions, such as Meta rejecting a template or limiting a number.

Availability and changes

We work to keep Zinvee running at all times, but it may pause for maintenance or for reasons outside our control. We improve the apps often. If we remove a feature you rely on, we will tell you in advance.

Suspension and closing

We may pause or close an account that goes unpaid, breaks these terms, or where the law requires it. Unless the matter is urgent or unlawful, we will tell you first and give you time to put it right.

Liability

To the extent the law allows, Zinvee is provided as it is, and we are not liable for indirect losses such as lost profits or lost data you could have exported. Our total liability for any claim is limited to the fees you paid us in the 12 months before it. You will cover us for claims that arise from your content or from breaking these terms.

Law

These terms are governed by the laws of India. Disputes go to the courts at Ernakulam, Kerala.

Changes to these terms

We will post changes here with a new date, and email account owners about important ones at least 30 days before they apply.

Contact

Email [email protected].