Cancellations and refunds

Free trials

A free trial costs nothing and needs no card, so there is nothing to cancel or refund.

Cancelling a plan

• Cancel any time from your business’s Billing tab at accounts.zinvee.com, or by writing to [email protected].
• The plan keeps working until the end of the period you paid for. Nothing more is charged after that.
• If you pay by automatic payment, cancelling stops the future charges too.

When we refund

Payments for a period that has already started are not refunded, for monthly and yearly plans alike. We refund in full when:

• you were charged twice, or more than the price shown, by mistake;
• you were charged after you had cancelled.

Ask within 30 days of the charge at [email protected], with your business name and the payment date. Once we approve it, the refund goes back to the way you paid; banks usually take 5 to 7 working days to show it. Every refund comes with a GST credit note.